fg888's Privacy Policy

1 Introduction & Scope of Application

fg888 is an online casino and betting platform that provides various gaming services to users in Bangladesh. This privacy policy ("Policy") explains how fg888 collects, processes, stores, uses, and discloses your personal information.

This Policy applies to our website, mobile application, and all fg888-related digital services. When you register on, log in to, or otherwise use the fg888 platform, you grant permission for your personal information to be processed under this Policy.

Only persons aged 21 or above may use the fg888 platform. Knowingly collecting information from any minor is against our policy.

2 Information We Collect

fg888 may collect the following types of information:

2.1 Information You Provide Directly

When you register on our platform or manage your account, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Account username and password

2.2 Automatically Collected Information

The following information may be collected automatically while you use the fg888 platform:

• IP address and device type
• Browser information and operating system
• Platform activity logs — which pages you visited and how long you spent on them
• Gaming history and betting-related information
• Transaction history — deposit and withdrawal details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect additional information about you from verification service providers. This information is used only for legitimate purposes.

3 Purpose of Data Use

fg888 uses your personal information for the following legitimate purposes:

1. Account Management: To create, manage, and secure your account.
2. Service Delivery: To provide gaming services, bonuses, and promotions.
3. Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
4. Identity Verification: To verify age (21+) and ensure legal compliance.
5. Customer Support: To provide assistance via 24/7 live chat and email.
6. Security: To prevent fraud, money laundering, and other illegal activities.
7. Improvement & Research: To improve the quality of our services and enhance the user experience.
8. Marketing Communications: To send relevant offers and updates with your consent.
9. Legal Obligations: To meet applicable laws and regulatory requirements.

4 Data Storage & Security

fg888 gives the highest priority to protecting your data. We use industry-standard technologies and processes that protect your information from unauthorized access, use, or disclosure.

4.1 Technical Security

• SSL Encryption: Our entire platform uses 256-bit SSL encryption, which secures all data transmission between you and our servers.
• Database Security: Your information is stored in encrypted databases and strict access controls are enforced.
• Firewall & Intrusion Detection: Our systems are protected by advanced firewalls and intrusion detection systems.
• Payment Security: Transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed using secure payment gateways.

4.2 Organisational Security

• Only authorised staff have access to your personal information.
• All staff are required to comply with strict privacy policies.
• Regular security audits are conducted.
• An immediate response plan is in place in the event of a data breach.

4.3 Retention Period

We retain your personal information for as long as it is needed for the purpose for which it was collected, or for as long as required to meet legal obligations. Even after an account is closed, information may be retained for a defined period to fulfil legal and regulatory requirements.

5 Data Disclosure & Sharing

fg888 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Service Providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure services, who are contractually bound to uphold our privacy standards.
• Legal Obligations: Information may be provided to relevant authorities as part of a court order, government directive, or legal process.
• Corporate Changes: In the event of a company merger, acquisition, or asset sale, you will be notified in advance and this Policy will continue to apply.
• Security Protection: Where necessary for the investigation of fraud, identity theft, or other criminal activities.

Before sharing information with any third party, it is ensured that the relevant party complies with fg888's privacy standards.

6 Cookies & Tracking Technologies

The fg888 platform uses cookies and similar technologies that improve your browsing experience and help us maintain the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your preferences and settings — language selection, display preferences.
• Analytics Cookies: To analyse usage of our services and identify opportunities for improvement.
• Marketing Cookies: To display relevant advertisements and offers with your consent.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some key functionality of the fg888 platform.

7 Your Rights & Controls

As a user of the fg888 platform, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion Request: The right to request deletion of your information in certain circumstances (except where subject to legal obligations).
• Objection to Processing: The right to object to your information being used for marketing purposes.
• Data Portability: The right to receive your information in a common, machine-readable format.
• Withdrawal of Consent: Where data processing is based on consent, the right to withdraw that consent at any time.

To exercise these rights, please email [email protected] or contact us via 24/7 live chat. We will process your request as promptly as possible.

8 Responsible Gaming & Data

fg888 gives the highest priority to responsible gaming. Information about your gaming activity may be used so that we can identify problematic gambling patterns and provide you with the necessary support.

At your request, we can set limits on your account — deposit limits, betting limits, session time limits, or self-exclusion arrangements. Information relating to such requests is kept confidential.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 International Data Transfers

fg888's servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent protective measures are in place in that country or with that organisation.

We enter into data processing agreements with all third-party service providers that impose an obligation to maintain the standards set out in this privacy policy.

10 Policy Changes & Updates

fg888 reserves the right to update this privacy policy at any time. For significant changes, we will:

• Send a notification to your registered email address.
• Display an announcement on the platform.
• Update the "Last Updated" date at the top of this page.

Continued use of the fg888 platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this policy regularly.

11 Children's Privacy

fg888 explicitly provides services only to persons aged 21 or above. We do not intentionally collect any personal information from minors.

If you believe that a minor has registered on fg888, please contact [email protected] immediately. We will verify the account in question and take the necessary action.

12 Links to Other Websites

The fg888 platform may occasionally contain links to third-party websites. fg888 is not responsible for the privacy practices of these external sites. We recommend reading their own privacy policies before visiting any external website.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

We aim to respond to your enquiry as promptly as possible. For privacy-related complaints, we investigate with particular care and inform you of the outcome.